云南省楚雄州2021届高三年级上学期期末英语试题含解析

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楚雄州中小学 2020-2021 学年上学期期末教学质量监测
高三年级英语试卷
考生注意：
1.本试卷共 120 分，考试时间 100 分钟。
2.请将各题答案填写在答题卡上。
第一部分 阅读理解（共两节，满分 40 分）
第一节（共 15 小题；每小题 2分，满分 30 分）
阅读下列短文，从每题所给的 A、B、C和D四个选项中，选出最佳选项。
A
Customer Service Diploma
Subject: Business, Marketing&. Sales
Location: United Kingdom
Delivery method: Online
Course type: Part-time, Short(less than 3 months), Full-time
Price: Now £45, was £299-85% discount
About the course
Our Customer Service Diploma is the perfect course for anyone looking to working in the
Customer Service sector. It’s packed with information of 11 modules, teaching you everything you
need to succeed in this profession. Your qualification will be recognized and can be checked for
validity(有效)on our dedicated website.
Description
This course consists of eleven information of packed modules, including:
● Make a great first impression, learn how positive attitude, dress and body language affect
your perception(感知).
● Learn how to care for your customer’s needs, from seeing customer service from their
perspective to the importance of communication.
● The course will teach you how to deal with difficult customers, how to hold back anger,
how to control your own emotions and how keeping calm can solve the problem that bit faster.
Benefits of the Customer Services Diploma
The benefits of a customer services diploma are endless, but here are some you can take
notes of right way:
● Your motivation levels will increase as you see your clients become more comfortable with
you and the service you provide.
● Learn essential problem-solving skills you can use daily
● See your confidence soar as you get more comfortable with dealing with customers face to
face, over the phone and online.
1. Who may be most interested in the course?
A. People with a diploma of teaching.
B. People interested in part-time work.
C. People interested in customer service.
D. People interested in training life skills.
2. What does the course offer?
A. Flexible course types. B. A lower price of £299.
C. Packed information of customers. D. Accommodation during the course.
3. Which of the following is included in the modules?
A. Learning how to manage your marketing team.
B. Learning how to better communicate with customers.
C. Learning how to express your emotions freely and strongly.
D. Learning how to check your qualification on the dedicated website.
【答案】1. C 2. A 3. B
【解析】
这是一篇应用文。文章主要介绍了一门与顾客服务相关的课程。
【1题详解】
细节理解题。根据 About the course 中的第一句话“Our Customer Service Diploma is the
perfect course for anyone looking to working in the Customer Service sector. (我们的客户服务文
凭是任何想在客户服务部门工作的人的完美课程。)”可知, 这门课程可以给对顾客服务工作
感兴趣的人提供文凭。故选 C。
【2题详解】
细节理解题。根据文章第四行 “Course type: Part-time, Short(less than 3 months), Full-time”可
知, 学习这一课程有全职学习、短期学习和兼职学习三种灵活的方式。故选 A。
.
3题详解】
细节理解题。根据 Description 部分中的“Learn how to care for your customer’s needs(学习如
何关心客户的需求)”以及 “the importance of communication“沟通的重要性”可知, 学员可
以学到如何关注顾客需求并更有效地与顾客交流。故选 B。
B
Kailash knows the thought of public speaking is enough to send many people into a cold
sweat-he’s been there. He made his first public speaking in Year 4 at a time when his confidence
had been broken down by a bully(霸凌者). He still gets scared thinking about it today because he
had to go in front of the whole class and recite a poem that made no sense whatsoever.
By Year 5, Kailash started to hone his skills with the help of his father so that he could run for
school captain in Year 6, but he was very shy and he couldn’t speak very well. So he started to
practise and practise. That’s a good point for kids-they don’t apply for leadership positions
because they are nervous, even though they’d make great leaders.
Kailash went on to score the role of vice-captain, despite his speech not going to plan. He
made a joke but he made it so poorly that they laughed at him, not at the joke. But he said making
mistakes is a key part of the public speaking learning. Things like that happen and it’s OK. You
have to have the confidence to be OK with that and the resilience(弹性)to get back up.
Kailash, who counts a 4000-strong Sydney Opera House crowd and a community-based
TEDx event among his public speaking credits, said public speaking skills have huge benefits in
day-to-day life, from interacting with teachers to going for a job interview. Public speaking
teaches young people to be comfortable in themselves. So it teaches you about self-esteem, to
accept who you are. Making eye contact and smiling to connect with your audience are other key
steps in pulling off public speaking, along with wearing something that makes you feel
comfortable and confident.
4. What does the underlined word “hone” in paragraph 2 mean?
A. Test. B. Review. C. Perform. D.
Exercise.
5. What can we know about Kailash’s running for school captain?
A. He made it. B. He failed in it.
【
摘要：

楚雄州中小学2020-2021学年上学期期末教学质量监测高三年级英语试卷考生注意：1.本试卷共120分，考试时间100分钟。2.请将各题答案填写在答题卡上。第一部分阅读理解（共两节，满分40分）第一节（共15小题；每小题2分，满分30分）阅读下列短文，从每题所给的A、B、C和D四个选项中，选出最佳选项。ACustomerServiceDiplomaSubject:Business,Marketing&.SalesLocation:UnitedKingdomDeliverymethod:OnlineCoursetype:Part-time,Short(lessthan3months),Full-...

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